FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, with tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. How do I choose the right bracelet size?

Each bracelet includes a detailed size chart. We recommend measuring your wrist and adding 0.5"–1" for a comfortable fit. Many of our bracelets are adjustable. Size information is clearly listed on every product page.

6. What materials are your bracelets made from?

We use premium materials including:

  • 925 Sterling Silver
  • 18K Gold Plated
  • Stainless Steel
  • Genuine Leather
  • Natural Stones & Beads

Material details are listed on each product page.

7. Are your bracelets hypoallergenic?

Yes. Most bracelets are made with nickel-free, lead-free, and hypoallergenic materials, making them suitable for sensitive skin.

8. Are the bracelets adjustable?

Many designs are adjustable with extension chains or sliding knots. This is clearly mentioned on each product page.

9. Will the color last over time?

Our gold and silver plated bracelets are made with high-quality plating to resist tarnishing. Proper care (avoiding water, perfume, and lotion) will help maintain their beauty longer.

10. Are the bracelets suitable for everyday wear?

Yes. We offer both delicate everyday bracelets and bolder statement pieces. All are designed for comfort and durability.

11. Do you offer gift wrapping?

Yes. We provide elegant gift wrapping and personalized gift messages at checkout — perfect for birthdays, anniversaries, or special occasions.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my bracelet arrives damaged or incorrect?

Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.